Shipping policy

Shipping fees will be added to the price of the items listed on the site. Shipping fees will be charged for delivery to a single destination, even if more than one item is ordered.
Due to high order volume, please allow 1-4 business days for your order to be processed.
Orders in Israel should arrive between 5-17 business days (shipped from our warehouse abroad). Due to high demand, shipping times may take longer than usual.
Mattix will deliver the products to the user for pickup points or home delivery. After receiving the order confirmation by email, you will receive another notification after a few days when your order has been processed and is ready for shipping.
For the avoidance of doubt, a "business day" for the purpose of these regulations is Sunday through Thursday, excluding holiday eves, holidays and Sabbath days.
Mattix is not responsible for any act and/or omission of the shipping company, and will not compensate the customer for delays by the shipping companies.
Without derogating from the above, the customer agrees that Mattix will not be responsible for any delay in the delivery of the product due to events beyond its control, such as a strike or shutdown, malfunctions in the communication, telephony and/or computing systems, acts of hostility and/or force majeure, such as war, strike, terrorist attacks, natural disasters, etc.
It is clarified that the delivery of the products may be conditional on the presentation of the user's ID card and the presentation of the order confirmation number, as received from the ordering system for the execution of the transaction, at the sole and absolute discretion of the website operator. It is agreed that the website operator and/or someone on its behalf will be entitled to demand any additional means of identification, at its discretion, as a condition for the delivery of the items to the user.
It is clarified that after the shipment has been sent to the customer, cancellation, exchange or refund can only be made according to the process detailed in our exchange and refund regulations. Any action such as refusing a package, not responding to the courier, not collecting a package from the collection point, etc., immediately cancels any rights the customer has against Mattix. Mattix will not be entitled to, replace or compensate any type of compensation to customers who have refused their shipment. These customers waive their rights against {Company Name} and are not entitled to a refund or compensation. In special cases where the company considers making a credit out of consideration for the customer, the original shipping cost, the clearing cost, the cost of returning the package to Mattix's warehouse and the cost of re-stocking the warehouse will be deducted from the credit fees.
Shipping fees are non-refundable. If you refuse any shipments from us, you will be responsible for the original shipping costs, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
Please note
To ensure that your package is delivered correctly and that you receive your package within the time frame we advertise, please ensure that your address is entered correctly and includes all relevant and required information. Using correct abbreviations, street numbers, building or apartment numbers, and routing information (if applicable) is critical to ensuring timely delivery. We are not responsible for lost, misplaced, or misdelivered shipments if the address details provided are incorrect or entered incorrectly at the time of purchase. Mattix is not responsible for any delay/delivery to the warehouse.
All {Company Name} products come from our warehouse located abroad, so there may be a delay in shipments. The duration of the shipment depends on the shipping carriers. Please contact us if you have not received an update that your package has arrived in Israel within 20 business days of receiving the tracking number, and we will investigate the issue in depth.
Import Taxes and Fees
Mattix is not responsible for any import taxes and fees incurred by your order. The local logistics authority will contact you regarding payment to the appropriate authorities.

Please note: Due to the security situation in Israel, there may be delays in deliveries, please be patient.

Thank you for your patience and understanding, {Company Name} Team

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Cancellation, Exchange, Modification and Refund Policy
Below is a breakdown of the order cancellation and/or product return policy and its terms:
{Company Name} – the online store that supplies the products.
The customer – the person making the purchase, order or exchange at the aforementioned store.
Cancellation of a purchase transaction
A purchase transaction will be able to be canceled within an hour of completing the order for the items on the site, provided that the item has not been shipped to the customer.
The cancellation notification will be made via email via the form on the website (using the "I want to cancel my order" option) and with a valid order number. If the shipment has not been sent to the customer and the notification was made in the appropriate manner, the customer will be refunded the full purchase amount to the payment method used to place the order.
If a customer wishes to cancel the purchase after an hour since placing the order, {Company Name} will do its best to cancel the order if it has not left the warehouse, and in any case without any obligation to cancel. In the event that the customer still wishes to cancel the order, he must wait until the package arrives at his home and carry out a credit process as detailed later in the document.
Exchange of Products
The customer may make only one exchange of the product received, within 14 days of receiving the package (according to what is shown in the tracking number provided with each order), provided that the product has been used for the purpose of checking the compatibility only, and not for normal use that may cause wear or damage. The exchange will be made by sending the product to the {Company Name} warehouse or to another address provided on by customer service.
The cost of the return is at the customer's expense.
{Company Name} provides a size exchange only, and does not undertake to exchange a color or model.
If a customer wants to exchange a product for a product that is not the original product, in the same color ordered, he must follow the process detailed in section 7.b of this document.
The right to exchange is granted per order only once. Exchanges of several items must be made centrally for each order. Different products from one order cannot be exchanged on different dates.
Conditions for returning products
The returned product must be in new condition, unused and with the original labels. Receiving the credit and gift voucher is conditional on the delivery of the product that was supplied without defect and/or damage. If the product is returned not in accordance with these conditions, the customer will not be entitled to any credit (neither a monetary credit nor a credit voucher).
Monetary credit
If the customer wants to receive a monetary credit for his order, he will be presented with two options. When making the purchase and using the {Company Name} website, the customer confirms that Special treatment will be given to his case.
7.A. Monetary credit to the original payment method:
The credit will be given to the original payment method only and cannot be changed. The credit involves the deduction of fees of 5% of the amount of the